LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly what we...

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Privacy Policy Overview

protogel88 collects personal information—your name, email, phone number, and payment details—only to set up your account, process transactions via DANA, OVO, GoPay and QRIS, and keep your lobby experience secure. We do not sell your data to third parties. Where local law permits, we may share anonymized usage patterns with our game providers to improve performance. Your information is encrypted and stored

on secure servers. You have the right to request, update or delete your personal data at any time by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? We're Here.

Have concerns about how we handle your data? Reach out through any of these channels and we'll respond within 24 hours.

Email Support Send your privacy inquiry to [email protected] and we'll address it directly with our data protection team.

Live Chat Open the chat widget in your account dashboard to ask about data handling, account security or payment privacy in real time.

Account Settings Review and update your personal information, communication preferences and data-sharing choices directly from your profile.

WHY THIS PLATFORM

How We Earn Your Trust

Privacy isn't a checkbox for us—it's built into every system we run. Here's what backs our commitment.

Encryption Standard

All data in transit and at rest uses TLS 1.3 and AES-256 encryption, the same standard used by banks across Indonesia.

Third-Party Audit

We undergo annual security audits by independent firms to verify our data handling practices meet international standards.

Payment Compliance

DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS compliant gateways with no raw card data stored on our servers.

Data Minimization

We collect only what's needed to run your account and process payouts. No unnecessary fields, no hidden tracking.

Retention Policy

Account data is kept for the duration of your membership plus 7 years for regulatory compliance, then securely deleted.

Incident Response

If a breach occurs, we notify affected users within 48 hours and provide guidance on account protection steps.

Consistency Across Our Platform

Whether you're reading our terms, checking our responsible-play resources or reviewing this privacy policy, you'll find the same commitment to clarity and your protection.

Terms of Service	Outlines account rules, dispute resolution and your rights as a member of protogel88.
Cookie Policy	Details how we use cookies and tracking pixels to remember your preferences and improve your lobby experience.
Payment Security	Explains how DANA, OVO, GoPay and QRIS transactions are protected and how we verify your identity for withdrawals.
Account Closure	Shows how to permanently close your account and what happens to your data after you leave protogel88.
Data Subject Rights	Covers your ability to access, correct, port or delete your personal information under applicable law.
Contact & Disputes	Lists all channels to reach our privacy team and the process for escalating data-handling concerns.
Policy Updates	We notify you of material changes to this policy via email and in-app notification at least 30 days in advance.

What Protects Your Account

Your privacy on protogel88 rests on six core pillars. Each one is tested, audited and updated as threats evolve.

Two-Factor Authentication

Enable 2FA on your account to add a second verification step beyond your password, blocking unauthorized access even if credentials leak.

Session Timeout

Your session automatically logs out after 30 minutes of inactivity, protecting your account if you step away from your device.

Device Recognition

We flag login attempts from new devices and ask for verification, so you know exactly where your account is being accessed from.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we confirm your identity through a secondary check.

Secure Password Reset

Password resets require email verification and a security question, preventing attackers from locking you out of your own account.

Activity Logs

View a complete history of logins, withdrawals and account changes in your dashboard so you can spot suspicious activity immediately.

Privacy Questions Answered

We collect your name, email, phone number, date of birth, address and payment details (DANA, OVO, GoPay or QRIS account info) to verify your identity, process deposits and withdrawals, and comply with local regulations in supported regions.

We retain your account data for 7 years after closure to meet regulatory requirements and resolve any disputes. After that period, all personal information is securely deleted from our systems.

We share only anonymized gameplay data with our game providers (Pragmatic, Evolution, PG Soft) to improve performance and detect fraud. Your name, payment details and contact information are never shared.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete record of your information within 5 business days.

All payment information is encrypted with AES-256 and processed through PCI-DSS compliant gateways. We never store raw card or wallet credentials on our servers.

We notify all affected users within 48 hours, provide guidance on securing your account and offer free credit monitoring where applicable. We also file a report with local authorities in supported regions.

Yes. Click 'Unsubscribe' at the bottom of any email, or go to Settings > Communications and toggle off promotional messages. You'll still receive account security and transaction alerts.